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Genuine engagement makes people feel valued

Employee Engagement Solutions That Make People Feel Heard

Most organisations understand that engagement is closely linked with how people perform, whether they stay and how much of themselves they bring to work.

Fewer have a clear picture of whether their own people actually feel engaged, or why they don’t.

Two ways people feel valued

Recognition matters in two distinct ways. There’s the kind that says well done: marking contribution, rewarding effort, celebrating milestones. And there’s the kind that says we see you: listening to what people need, showing them the full value of what they receive, and making sure the support on offer actually reaches them.

 

My Group’s employee engagement solutions address both. Practical tools for listening, communicating and recognising, backed by real human support for the moments when a platform on its own isn’t enough.

Why does employee engagement matter?

Disengagement is expensive. Employees who feel invisible at work, who don’t understand the value of what they’re offered, or who feel their voice doesn’t reach anyone who acts on it, can quietly disengage. Replacing people who leave is expensive. The cost of the period before they go, when they’re present but less connected to the organisation, is harder to measure but still matters.

 

Engagement isn’t a programme you run once a year. It’s the result of people consistently feeling that their employer understands them, values their contribution, and is being straight with them about what’s on offer and why.

Most employees don’t know the full value of their total package

Employee Benefits magazine reported in 2026 that fewer than six in ten UK employees are aware of the full list of benefits their employer offers. When people don’t know what they have access to, they can’t value it, and when they can’t value it, they start to feel that their employer isn’t really investing in them, even when the opposite is true.

Great communication, tailored to your team, is key

Total reward statements address that directly. By showing employees the full monetary value of their package, including salary, pension, benefits and other contributions, they make the investment visible and personal. For many employees, seeing that picture clearly for the first time changes how they think about their employer.

Feeling unheard is one of the fastest routes to disengagement

Employees who feel their feedback goes nowhere tend to stop giving it. Over time that silence looks like contentment, but it isn’t. Regular, structured listening gives organisations the information they need to act, and it signals to employees that their views are taken seriously, which itself improves how people feel about their workplace.

How does My Group support employee engagement?

My Group’s engagement tools sit within the wider My Group employee experience, which means they work alongside the benefits, savings and wellbeing support your people already access through the portal, rather than requiring a separate system or login.

Total Reward Statements

A personalised statement that shows each employee the full value of their employment package, going beyond salary to include pension contributions, benefits, salary sacrifice savings, and anything else the organisation provides. For employees who have never seen their package laid out in full, it’s often a significant moment. For HR teams, it’s one of the most straightforward ways to improve perceived value without changing a single benefit.

Employee Listening Surveys

Structured surveys that give organisations a clear and honest picture of how their people are feeling. Not a one-size-fits-all questionnaire, but a properly designed listening tool that surfaces the issues that matter and gives HR teams something concrete to act on. When employees see that their feedback leads to action, it can help build trust and encourage them to keep contributing.

Pulse Surveys

Short, regular check-ins that track employee sentiment between larger surveys. Pulse surveys are particularly useful for organisations going through change, rapid growth, or periods of uncertainty, where waiting for an annual survey means waiting too long. They keep the feedback loop open and give leaders an early signal when something needs attention.

Communication Hub

A platform-based tool for sending benefits updates, recognition messages and employer communications directly to employees through the My Group Portal. It keeps benefits visible and front of mind without adding to inbox noise, and gives HR teams a single place to manage employee communications alongside everything else.

Community Building

Structured support to help organisations build stronger connections within their workforce. This goes beyond internal communications to help employees feel part of something, connected to their colleagues and to the organisation as a whole. For businesses with dispersed teams, frontline workers, or high-turnover environments, this kind of deliberate community-building can support how people feel about coming to work.

When is a benefits platform not enough?

Digital tools do a lot of the heavy lifting, but there are moments when what employees need is a real person. Someone who can sit with them, explain what’s available, and help them feel confident enough to use it. My Group makes that possible too.

On-site support from an Engagement Consultant

Our Engagement Consultants can visit your workplace and run individual or small group sessions that help employees understand what they have access to and how to get the most from it. For organisations with multiple sites, that means going where your people actually are, rather than a single visit to head office that leaves most of the workforce unreached.

Not everyone is a digital native, and thats OK

For workforces where digital adoption is lower, where employees are frontline or shift-based, or where a new benefits programme needs a strong launch, this kind of in-person support can improve uptake and help employees feel valued from day one.

Ongoing engagement guidance

For organisations that want regular, structured human support built into the client relationship, our Client Success team provides ongoing guidance on how to get the most from the My Group offering. They work with HR teams over time, helping to identify what’s working, what isn’t, and where the next opportunity lies.

Talk to us about employee engagement

We can help you build a clearer picture of what’s working for your workforce and where there are gaps, whether that starts with a listening survey, a total reward statement rollout, or a conversation about on-site engagement support.

Talk to us about Employee Engagement

Frequently Asked Questions

An employee engagement solution is a set of tools and services that help organisations understand how their people are feeling, communicate clearly about the support on offer, and make employees feel genuinely valued. This can include listening surveys, total reward statements, recognition programmes, and human support in the form of on-site Engagement Consultants and ongoing Client Success support.

A total reward statement is a personalised summary of the full value of an employee’s package. It includes salary, pension contributions, benefits, and any other employer investment. It helps employees understand what they receive beyond their take-home pay and see the wider value of their overall package.

They serve different purposes. An employee listening survey is a structured, in-depth exercise designed to give organisations a comprehensive picture of how their workforce is feeling across a range of topics. A pulse survey is shorter and more frequent, typically covering a smaller set of questions on a regular basis. Many organisations use both: listening surveys give depth, while pulse surveys give continuity.

My Group’s Engagement Consultants visit your workplace and run individual or small group sessions with employees, explaining what’s available through the My Group Portal and helping people get set up and confident using it. For organisations with multiple locations, consultants can visit each site, making sure the benefits programme reaches every part of the workforce, not just those based at head office.

The My Group Portal gives employees one place to access benefits, savings, wellbeing support and communications. Employee engagement solutions can sit within or alongside that wider experience, including listening surveys, pulse surveys, total reward statements, recognition tools and support from Engagement Consultants. That means employees are not sent into a separate journey, and HR teams can manage engagement activity as part of the broader employee experience.

Engagement and retention are closely linked. Employees who feel heard, valued and properly supported may be less likely to leave, and clearer communication about benefits helps people understand the value of their wider package. The right starting point is understanding how your people currently feel, which is where listening surveys can help.

Yes. The My Group Portal is accessible on any device, which means employees don’t need a desk or a company computer to access their benefits or engagement tools. For workforces where digital access is limited or adoption is lower, our Engagement Consultants provide direct, in-person support across your sites to make sure nobody is left out.